Our policy lasts 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.
If you receive a damaged item, simply send us the following via the contact form:
- Reason for request
- A photo of your item, including shipping carton and labels
- Your order number
We will send you a replacement item or a refund within 7 days after the dispatch of your return.
In some cases, only partial reimbursements are granted: (where applicable)
* Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
We will send you an e-mail to let you know whether your refund has been approved or refused.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if any)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you’ve taken all these steps and still haven’t received your refund, please contact us via the contact form.
Shipping
If the item is undamaged or conforms to the product description, you will be responsible for the return shipping costs. They are non-refundable. If this is not the case, we will send you a free shipping label. All you have to do is hand over the package to the carrier.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.